Where is support from "ezSystems"?? 505, 404 & Link (url) Errors not being addresss by Support

Thursday 22 January 2004 6:56:43 am

Hello!!

Where is customer support!#%&*#&@#

So many people have posted the exact same problems but there is no response from ezSystems. What is going on?#%&*#&@#

PROBLEM 1
Look at what a search for "500 Error" brings up in the forums,
http://ez.no/content/advancedsearch/?SearchText=500+eRROR&SearchDate=-1&SearchPageLimit=4&SearchContentClassID=14&SearchButton=Search

Most involve a host called 1and1.com. A user is given one database with a server which is not local host, a database name, user name and password. They will look something (not real) like,
Server: db99.perfora.net
Database Name: db91234567
User Name: dbo91234567
Password: AUErZpvc

You can get as far as the database page. When you click to continue either of two things will happen,
1. 500 Error Page
2. Message that the Database server refused to allow a connection and to check the information you provided.

I installed "phpNUKE' on the same site with no problem using similar settings/values noted above.

PROBLEM 2

Again this is a problem posted repeatedly with no response from ezSystems. After going through the entire installation which I did on another host, the links to the user page and admin page do not work. You can reach the user page by going directly to the user page "index.php" but you cannot get into the program without the proper User ID or Paassword. You cannot get to the Admin Page so you can get in and assigna User ID and Password.

If you know how to get into the database and give the "Anonymous" user the same password as the admin you are taken to an error page after trying to log in as a user from the user page. You are not even given a wrong password or User ID page just a error page - 404

Please look at these posts,
http://ez.no/developer/ez_publish_3/forum/install_configuration/problems_after_installation_probably_seen_these_problems_before
http://ez.no/developer/ez_publish_3/forum/install_configuration/installation_erro
http://ez.no/developer/ez_publish_3/forum/install_configuration/can_not_find_the_page
http://ez.no/developer/ez_publish_3/forum/setup_design/how_to_access_the_admin_pages

I would like to use this program but I am concerned about this lack of support.

Too many people aare having the same problem and although there are forums, EZPublish does not help or respond.

Please someone respond and follow up on problems from ezSystems and help us all out.

WP1

Thursday 22 January 2004 7:37:04 am

Appreciate the response.

I hope the following information is helpful.

Setup: URL

Apache: 1.3

On the Root-Servers PHP is executed as a Apache module (does this help?) [I do not know how to tell if I have - CGI PHP - or not. I do see on the PHP Config page that API is CGI. Whatever that means.]

There is a file named ".htaccess_root" inside of the ezPublish directory.

WP1

Thursday 22 January 2004 10:44:50 am

Hi,

It seems that you are using a PHP-CGI setup, Ezpublish 3.x does not support PHP-CGI, at least it is not recommended

This is the link to the thread about setup PHP-CGI

http://ez.no/community/forum/install_configuration/my_final_patch_for_phpcgi

We have implemented this patch with sucess, so give a try

Lazaro

Lazaro
http://www.mzbusiness.com