Shopoperation: No orderemails get sent

Author Message

Christiane Kloss

Wednesday 09 November 2005 5:58:27 am

I'm using Ez 3.6.3.
Shopping works perfect except for the checkout.
A look at the database shows, that orders get activated. I could verify this by debugging.

But the next step "sendOrderEmails" will not be accessed.

The admin-views of the web-shop are okay.
As this is no production-site I'm using sendmail and this is working fine with several informationcollection-forms.

So what else could be the problem?
Any hints are very welcome

Christiane

Clemens T

Wednesday 09 November 2005 3:21:50 pm

Check if your cronjobs are running!

Bruce Morrison

Wednesday 09 November 2005 8:50:51 pm

Hi Christiane

I'm 99% certian that shop order emails are sent once the checkout is complate and that they do not rely on the notification cronjob.

Are you able to send email from the system at all? Try the tipafriend functon to check.

http://yoursite/content/tipafriend should bring up the tipafriend form. Try send it to yourself. if you don't get an email then check the ez debug and/or the mailserver logs.

Cheers
Bruce

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Christiane Kloss

Thursday 10 November 2005 1:37:59 am

Hi Bruce,
as I mentioned before, the site has several forms, generating and sending very 'nice' emails...

Christiane

Clemens T

Thursday 10 November 2005 3:27:03 am

OK, run this:
>php runcronjobs.php -d
in your shell

and let us know what the output is.

Greets,
clemens

Christiane Kloss

Thursday 10 November 2005 6:40:45 am

Hello Bruce, hello Clemens!
Many thx for your help, but it's not a cronjob. The mails get generated and sent immediately after confirming the order.

I think I found what I was looking for:
http://ez.no/community/bugs/shop_sends_no_confirmation_mails_sendorderemails_not_called

Greeetings
Christiane

Clemens T

Thursday 10 November 2005 7:10:04 am

OK.
NP, good that you got it fixed!
Ez rulez hehe

Christiane Kloss

Thursday 10 November 2005 9:32:15 am

Meanwhile I managed to update the source code -
and it's working well!

Jippieh!!!
Christiane

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