CTI, Office-Integration, Outlook Integration, Offline Application

Author Message

Kai Duebbert

Wednesday 04 June 2003 12:45:21 am

Hi,

We're currently doing a bid for implementing a CRM-like system for a medium-sized company. Most features of eZ publish are great for doing that, but some are missing.

I would like to get some ideas or maybe someone has even developed solutions for the following missing features of eZ publish:
- Computer Telephony Integration (CTI)
- Office-Integration: creating office documents, using the address database for letters etc.
- Outlook-Integration: integration of the calender, integration of address database
- Offline Application: Possibility to add data offline and synchronize when online again.

If no one has done anything similiar, then we will have to try and develop it, but it would be better to have a finished solution or at least a starting point.

Thanks,

Kai

mikael lindqvist

Thursday 05 June 2003 1:28:51 am

I have had those thoughts as well. I believe however that a COMPLETE synchronisation module that supports ALL features of office and outlook would be a giant project that I doubt anyone would undertake. However, there are a few features that maybe are more feasible:

1. a small project module (supporting task collaboration, task assignments). This is a good alternative to using Outlook's built in utilities for delegating tasks and follow-up procedures.

2. an email /message module which preferably works with MS outlook so that there can be synchronisation between "inbox" and "sent" email.

3. a more flexible forum module that allow user to:
-ban ip
-subscribe to threads
-notification of new replies
-provide stats per user (total number of messages, date of last message)
-if you click on a user's name you'll see his account, stats, and all written messages.

All this is something I want to start working on, but right now my ideas are bigger than my skills so it will take (a very) long time if I have to do all by myself. If anyone has something like this working feel free to share your ideas! =)

Regards,
Mikael

Bård Farstad

Thursday 05 June 2003 2:00:15 am

Mikael: the notification features your describing can be done with the notification system in 3.1.

Subscribe to threads -> that's the "Keep me updated" button you see in the default 3.1 templates ).

Notification of new replies -> this can be done with the new subscription datatype. This datatype will give you a checkbox, if you tick of this checkbox on publishing a notification rule is created so you will get e-mail about updates.

--bård

Documentation: http://ez.no/doc

David Easton

Wednesday 29 September 2004 10:04:44 pm

Has anyone has any success with integrating EZ with other office apps or offline crm products?

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