Workflow not sending e-mails

Wednesday 19 May 2010 1:01:22 am

I've set up a standard Event/Approve workflow on eZ Publish 4.2 which seems to work fine accept that it doesn't send out the e-mail notification. I've even set the following in settings/override/site.ini.append.php

[MailSettings]
Transport=file

but it doesn't create any mail messages in var/log/mail either!

The approver sees the new item appears in My Account / Collaboration and can approve it (the object is then published) but the email doesn't get sent.

Any ideas how to go about debugging this?

EAB - Integrated Internet Success
Offices in England, France & China.
http://www.eab.co.uk http://www.eab-china.com http://www.eab-france.com

Wednesday 19 May 2010 3:16:52 am

Well, I think the cronjob is working. It is:

 php runcronjobs.php frequent > cron.log 2>&1

and in cron.log I see:

Running cronjob part 'frequent'
Running cronjobs/notification.php
Starting notification event processing
Done

Running cronjobs/workflow.php
Checking for workflow processes
Status list
Workflow done(2): 1

1 out of 1 processes was finished

I forgot to say the normal notification emails are sent out correctly (when a page is edited in a user's notification sub-tree. Also, the approver sees the new item appears in My Account / Collaboration and can approve it (the object is then published) which I think is also done by cronjobs/workflow.php. Am I right?

Where is the code that sends the e-mail?

EAB - Integrated Internet Success
Offices in England, France & China.
http://www.eab.co.uk http://www.eab-china.com http://www.eab-france.com

Sunday 30 May 2010 9:46:03 pm

Sorry, it was a stupid mistake on my part! There was no problem. The system was working fine but I hadn't set the user account to receive collaboration notifications! I didn't know that you had to do that! Is it documented somewhere?

Anyway, the procedure is: go to the admin interface and log in as the collaboration user approving new edits. Go to My Account -> My notification settings. Under Collaboration notification, make sure that the Approval checkbox is ticked.

Problem solved!

EAB - Integrated Internet Success
Offices in England, France & China.
http://www.eab.co.uk http://www.eab-china.com http://www.eab-france.com

Monday 19 July 2010 3:53:33 am

Hi,

I am having the same kind of problems with ezapprove notification emails not send. As you I have checked the right checkbox in the notification settings for the concerned users, I have all emails getting out except those one. I tried to add the Transport=file in MailSettings, as it was the only difference I could see between your case and mine, but still do not receive emails ...

I am using ezpublish 4.3, and debuguing this part seems to be a little bit tricky as it implies lot of "classes", filters, handler etc ...

If you have any more tips to give it would be helpful.

Thanks,

Nico O

Wednesday 01 December 2010 11:20:11 pm

I spoke too soon! After doing the above (go to My Account -> My notification settings, under Collaboration notification, make sure that the Approval checkbox is ticked) the user started to receive collaboration notifications. But then we upgraded eZ Publish from 4.2 to 4.3 and the collaboration emails are no longer sent! Ordinary notification emails still work. What is going on?

EAB - Integrated Internet Success
Offices in England, France & China.
http://www.eab.co.uk http://www.eab-china.com http://www.eab-france.com