Forums / Install & configuration / Contact form (Feedbacj form) don't send e-mail, only collect info...

Contact form (Feedbacj form) don't send e-mail, only collect info...

Author Message

JN estudi

Thursday 02 December 2010 4:15:13 am

Hi everyone! I'm new in this amacing system. I have almost 3 websites made in eZ Publish with eZ Flow yet. This system is awesome!! my bigger problem is that feedback form, don't advise me. Don't send me the collected information. Only archieve it and I have to go to control panel and look for new entries. How I can fix it? I have read tutorials 'bout feedback form but I don't find the solution... Help me please!!! Thank U!!

Daisy Radix

Thursday 02 December 2010 5:53:20 am

Hello ,

check if your mail server is up and running correctly.What do you use? SMTP, sendmail ?

You can configure mail settings in overridden settings/override/site.ini.append.php

eZ Publish certified developper :http://auth.ez.no/certification/verify/378142

JN estudi

Friday 03 December 2010 1:35:00 am

I have tried both but the e-mail configuration is right 'cause when Somebody register a new user the system advise me...

More ideas? (and thanks!)

Daisy Radix

Friday 03 December 2010 2:26:40 am

Can you check if in your site.ini.append.php you have this block :

[InformationCollectionSettings]
[email protected]

eZ Publish certified developper :http://auth.ez.no/certification/verify/378142

JN estudi

Friday 03 December 2010 10:19:14 am

Thanks! It was alright.

More ideas?

Daisy Radix

Friday 03 December 2010 10:44:38 am

Can you try something :

1/ Set the TransportServer variable to "file"(mailsetting block in site.ini.append.php )

2 /Submit the form

3 /Check the mail file in "var/log/mail" and look for the email receiver

eZ Publish certified developper :http://auth.ez.no/certification/verify/378142

Jérôme Vieilledent

Monday 06 December 2010 5:25:43 am

Hello

Do you use the Feedback Form content class (available with Website interface) ? If so, is the receiver e-mail right ?

Eric Fressange

Thursday 06 January 2011 8:30:19 am

Hello,

I have also the same problem with the Feedback Form content class or my personnal class
so I set transport=file
the mail is created, here is the mail :

==================================

To: [email protected]
Date: Thu, 06 Jan 2011 16:12:06 +0000
Subject: Information =?UTF-8?B?Y29sbGVjdMOpZSDDoCBwYXJ0aXIgZGUgRmVlZGJhY2sgZm9y?= =?UTF-8?B?bQ==?=
From: [email protected]
Reply-To: [email protected]
MIME-Version: 1.0
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: 8bit
Content-Disposition: inline
User-Agent: eZ Publish, Version 4.3.0
Les informations suivantes ont été collectées:
Email:
[email protected]
Subject:
test 12
Message:
sdsd

==================================

recipient is define in Feedback Form content class

it seems good exept the subject in the header, It could be that ?

I've tried in Transport=SMTP and Transport=sendmail, and the both don't work

Any other ideas ?

Thanks

Nicolas Pastorino

Thursday 06 January 2011 9:35:29 am

Hi Eric and welcome to the eZ Community !

Try to spot the template used for creating the email (either you've overridden it, either it is in design/standard/templates/content/collectedinfomail/form.tpl ), and check whether you can find something like this :

{set-block scope=root variable=subject}Information{/set-block}

This is where you can control the content of the email's subject. You may want to try to modify the text there and double check whether you still get the cryptic output.

Let us know how things go,
Cheers,

--
Nicolas Pastorino
Director Community - eZ
Member of the Community Project Board

eZ Publish Community on twitter: http://twitter.com/ezcommunity

t : http://twitter.com/jeanvoye
G+ : http://plus.tl/jeanvoye