Forums / Install & configuration / Can't start install script

Can't start install script

Author Message

Patrick EGLOFF

Tuesday 05 January 2010 4:38:17 am

Hi,

I just installed the latest full installation package on a Linux Apache server with PHP 5.1.6.

When i load the index.php script, i get this error and nothing more :

"Fatal error: eZ Publish did not finish its request
The execution of eZ Publish was abruptly ended, the debug output is present below."

Anything i can do ?

Thanks,

Bertrand Dunogier

Tuesday 05 January 2010 6:58:31 am

Well, using a more recent PHP could help, sinced eZ Publish 4.2 requires PHP 5.2.1+:
http://ez.no/ezpublish/requirements

Bertrand Dunogier
eZ Systems Engineering, Lyon
http://twitter.com/bdunogier
http://gplus.to/BertrandDunogier

Patrick EGLOFF

Tuesday 05 January 2010 8:40:11 am

Thanks for information.

In the requirements listed in the install documentation, it is mentionend that php 5.1.6 is required and 5.2.1 recommendend.

Unfortunately on my OS (CentOS 5.4) the latest version available via yum is 5.1.6.

Any other guess ? What hurts me is that there is no error description in the install process.

Thanks, merci d'Ajaccio.

Doug Brethower

Wednesday 06 January 2010 6:51:32 am

In approximate order of ease of use, my typical steps to troubleshoot eZ..

Examine apache server error log. On my server..

#tail /var/log/apache2/error_log

CentOS may have different path or log file name. The concept is to view the last few lines of apache errors returned immediately after the failed attempt.

eZ provides error logging as well. From the eZ Publish doc root..

# tail var/log/error.log

..can also be informative for troubleshooting. Same concept, more eZ specific errors. Obviously only works if installation was successful.

Another option --temporarily-- set PHP to display errors in the output. Various methods depending upon your server setup.

eZ facility for switching debug output off/on (after successful installation) is

/settings/override/site.ini.append.php

[DebugSettings]
DebugOutput=disabled

Change to..

[DebugSettings]
DebugOutput=enabled

Of course, many levels of debug available in admin after eZ is working.

A pure guess for your specific problem, a permissions problem on a file that index.php is trying to load. But rather than guessing, go straight to definitive troubleshooting using the provided facilities.

Hope this helps and saves time and troubles for you and others. Cheers!

Doug Brethower
Apple Certified Technical Consultant, Southwest, MO USA
http://share.ez.no/directory/companies/lakedata.net

Patrick EGLOFF

Wednesday 06 January 2010 10:24:10 am

Hi Doug,

I saw your mail after having resolved my problem.

A pitty, because i did more or less what you suggested and could have saved time.... My Apache error.log showed me that i had a problem with the php DOMDocument function.

I had to install the package php-xml to solve it and now i can logging and could make the site work. Now i'm facing another problem, i can't logging as admin despite the good password.

I must see what's in the database and how i can be sure of the given datas during setup.

Thanks for your help and support,

Cheers.